šµ 14-Day Money-Back Guarantee
We're confident you'll love MIDI Xplorer. If you're not completely
satisfied, we offer a full refund within 14 days of purchaseāno
questions asked.
Our Commitment
We want you to be 100% happy with MIDI Xplorer. We believe in our
product and stand behind it with a straightforward refund policy.
Eligibility for Refund
You are eligible for a full refund if:
-
Your request is made within 14 days of the original purchase date
- This is your first purchase of MIDI Xplorer
- You have not previously received a refund for this product
How to Request a Refund
-
Email Us: Send a refund request to
support@midixplorer.com
-
Include Your Details: Provide your order number
and the email address used for purchase
-
Processing Time: Refunds are typically processed
within 3-5 business days
-
Confirmation: You'll receive an email
confirmation once the refund is processed
Refund Method
Refunds will be issued to the original payment method used for the
purchase:
-
Credit/Debit Cards: 5-10 business days to appear
on your statement
-
PayPal: 3-5 business days to reflect in your
account
After a Refund
Once a refund is processed:
- Your license will be deactivated
- You should uninstall the Software from your computer(s)
- You will no longer have access to updates or support
Exceptions
Refunds may not be granted in cases of:
- Requests made after the 14-day period
- Abuse of the refund policy (multiple purchases and refunds)
- Violation of our Terms of Service
Technical Issues
If you're experiencing technical issues with MIDI Xplorer, please
contact our support team first. We're often able to resolve problems
quickly, and we'd love to help you get the most out of the software
before you consider a refund.
Contact Us
For refund requests or questions about this policy:
Email:
support@midixplorer.com
Response Time: Within 24-48 hours on business days